Privacy Policy

Effective Date: 13/12/2024

At Wise Compass, we are committed to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, and protect personal information in compliance with applicable data protection laws.

The Type of Personal Information We Collect

We currently collect and process the following information: 

  • Personal identifiers, contacts, and characteristics (e.g., name and contact details).

  • Age or date of birth to determine appropriate content access for different age groups.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • Account creation
  • Age-based content assignment
  • Identity validation
  • Course or material enrollment

We use the information that you have given us to:

  • Manage user access to the platform
  • Ensure age-appropriate content delivery
  • Verify identity for password resets
  • Issue course materials 

We do not share this information with any external individuals or organizations. 

Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent: You can remove your consent at any time by contacting us.

How We Store Your Personal Information

Your information is securely stored. We retain all personal information for 30 days after an account deletion request. After this period, all user profiles and associated data are permanently deleted from our systems.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate or incomplete.
  • Your right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the right to object to our processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, under certain conditions.

You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month.

How to Complain

If you have concerns about how we use your personal information, you can make a complaint to us. You also have the right to complain to the relevant data protection authority if you are not satisfied with our response.

This privacy policy was last updated on 13/12/2024